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Stanford Health Care

Manage Your Care with MyHealth: Android Video Visit Guide

Android Video Visit Guide

It's Time to Join Your Video Visit!

Step 1: Before your visit, please make sure you have the most up-to-date version of the Stanford Health Care MyHealth app. Search for “Stanford MyHealth” on Google’s Play Store or click here.

Step 2: Log in to the MyHealth app on your Android phone.

Step 3: Tap on “Appointments” then select your upcoming Video Visit from the list of visits (look for the video icon).

Step 4: Up to 15 minutes before your appointment time, tap “Begin Visit” to enter the Waiting Room.

The video window will now open. Please wait while it connects.

Step 5: Once it connects, make sure your volume is turned up using the buttons on the side of your phone, and make sure your microphone is not muted.

Congratulations! You've entered your Video Visit. Please wait for your care team member to join.

 

Watch this video to learn more about how to prepare for a Video Visit using your iPhone/Android phone.

Android Video Visit Troubleshooting Guide

I can't hear my doctor / My doctor can't hear me

Step 1: Audio is best if you use headphones. Make sure your volume is turned up using the buttons on the left side of your phone.

Step 2: Make sure your microphone is not muted.

My doctor can't see me

Step 1: Try pressing the 'flip camera' button in the bottom left corner of your screen. Press it again to return to the normal view.

If you experience technical difficulties during the scheduled appointment time, your care team member will call you to continue the appointment as a phone call.

Watch this video to see additional tips to make the most of your upcoming Video Visit using your iPhone/Android phone.

Need more information or have questions? See other frequently asked questions about video visits.
 

If you are still unable to access your Video Visit, your care team member will call you to continue your visit by phone.
 

Learn more about scheduling a Video Visit »

Learn more about connecting to a Video Visit »