Pay Your Bill Online
Log in to your MyHealth account to see and pay your bills.
Have a question about MyHealth? Visit our MyHealth FAQs to get answers fast.
Pay by Phone
Patient Billing Customer Service Office
1-800-549-3720
Monday – Friday, 8 a.m. – 5 p.m.
Our business hours are Monday – Friday, 8:00 a.m. – 5:00 p.m. We are closed daily for lunch from 11:30 a.m. – 12:30 p.m.
Pay by Mail
Stanford Health Care Tri-Valley
P.O. Box 740715
Los Angeles, CA 90074-0715
Request Shared Access/Proxy Account on MyHealth
To request shared access to view a child's or adult patient's online health record and/or billing information, learn more through the MyHealth Share Access (Proxy) Program.
If you or your child received care at Stanford Children's Health, learn how to create an account and/or request shared access to view your child's online health record(s) and medical bills using their MyChart Program.
Important Information About COVID-19 Testing & Billing
During the coronavirus pandemic, Stanford Health Care remains your partner in health.
If you need help paying your medical bill, we're here for you. Payment plans and financial assistance are available for people who can't pay their balance in full.
Federal, state, and local regulations may dictate that patients are not liable for the cost of COVID-19 testing. If a patient's insurance is out-of-network with Stanford Health Care, the following cash price would be payable in accordance with Stanford Health Care's self-pay discount policy:
- COVID-19 Antibody (IGG or IGM); (CPT 86769): $84
- COVID-19 Probe Detection by DNA or RNA; (CPT 87635): $156
- COVID-19 Specimen Collection (Swab); (HCPCS C9803): $15.60
Financial Counseling
Financial Counseling is available to help you navigate the financial component of getting care at Stanford Health Care Tri-Valley. As part of the Patient Access Services team, financial counselors are dedicated to serving as a resource to you and your family, including by:
- Explaining your insurance coverage and benefits
- Estimating your financial responsibility for services not covered by insurance
- Identifying possible ways for you to pay for your care if you do not have adequate funds or health insurance
- Helping you identify and obtain coverage for government programs, where available
- Addressing questions or concerns regarding your insurance coverage and financial assistance
Reach a financial counselor at 925-534-6457 from Monday – Friday, 8:00 a.m. – 5:00 p.m. Financial counselors strive to make the financial concerns surrounding your care as stress free as possible, so you can focus on what is most important—your health.
New Patient Refunds Process
We are excited to inform you that we will be using a new payment platform, Recipient Select, to allow you to choose your preferred method for receiving your patient refund via a secure web portal. Payments made by credit card will be refunded to the original form of payment. If the payment was made in a different form or the card is no longer available, refunds will be issued through a secure Bank of America web portal called Recipient Select.
Patients can choose the preferred method for receiving the refund. When applicable, the patient will receive an e-mail from Stanford Health Care with a link to the portal and instructions to create a profile and select the preferred payment method.
Patients will have 5 days from the date of the e-mail to complete the selection. If not completed within 5 days, a check will be mailed to the patient.