Stanford Health Care Tri-Valley has a variety of financial options available to our patients who are uninsured or underinsured. If you are facing financial hardship, we encourage you to apply to Medi-Cal or explore other government programs that may be of assistance. If you do not qualify for those programs, or if you have substantial financial liabilities despite having insurance, you may qualify for our financial assistance program.
Those with a family income at or below 400 percent of the federal poverty level (FPL) guidelines are generally eligible for 100 percent assistance. The table below shows the criteria for receiving 100 percent financial assistance.
|
1
Household Size |
1
100% Financial Assistance Income Level |
|---|---|
|
1
1 |
1
$60,240 |
|
1
2 |
1
$81,760 |
|
1
3 |
1
$103,280 |
|
1
4 |
1
$124,800 |
|
1
5 |
1
$146,320 |
|
1
6 |
1
$167,840 |
|
1
7 |
1
$189,360 |
Apply for Financial Assistance
Access our financial assistance application in your preferred language.
Apply for Financial Assistance Online
Log in to your MyHealth account to apply for Financial Assistance.
Have a question about MyHealth? Visit our MyHealth FAQs to get answers fast.
Financial Assistance Policies and Resources
The following is a list of the financial assistance programs provided by our hospital:
Additional information and/or a statement of charges for services rendered by the hospital may be obtained by calling customer service at 1-800-549-3720.
Financial Counseling
Financial Counseling is available to help you navigate the financial component of getting care at Stanford Health Care Tri-Valley. As part of the Patient Access Services team, financial counselors are dedicated to serving as a resource to you and your family, including by:
- Explaining your insurance coverage and benefits
- Estimating your financial responsibility for services not covered by insurance
- Identifying possible ways for you to pay for your care if you do not have adequate funds or health insurance
- Helping you identify and obtain coverage for government programs, where available
- Addressing questions or concerns regarding your insurance coverage and financial assistance
Reach a financial counselor at 925-534-6457 from Monday – Friday, 8:00 a.m. – 5:00 p.m. Financial counselors strive to make the financial concerns surrounding your care as stress free as possible, so you can focus on what is most important—your health.
Quicklinks
Patient Rights and Protections
Contact Information
Mail your completed application to:
SHC Patient Financial Assistance
Patient Financial Services
P.O. BOX 740715
Los Angeles, CA 90074-0715
Customer Service
Phone: 844-498-2900
Monday - Friday, 9 a.m. - 5 p.m.