Ticketing HelpDesk PRO ( modules ticketing helpdesk )
Ticketing support system for OpenCart! At last! Provide professional customer support with this awesome ticketing extension by MMOS.
A complete ticketing system to help you provide top-notch professional support to customers—quickly and thoroughly. All the bells and whistles!
You can say goodbye to frustrated customers who find your CHAT desk offline..welcome to the multi-desk TICKETING HELPDESK PRO by MMOSolution.com!
Has ALL OF THE FEATURES you've always wanted:
>>> You can decide and set up:
⭐ Wording on the floating SUPPORT tab feature!
⭐ The customer's options for connection to different departments!
⭐ You choose as many departments or teams as you like!
⭐ You choose as many PRIORITIES to assign to customer tickets (e.g. URGENT, High,Medium, Low)!
⭐ Tickets entered by customer, can get sent to specific team memners or teams on your staff!
>>> And these are just some of the features you've always wanted:
✔ Tickets’ subject
✔ Customer name
✔ Customer email
✔ Ticket status
✔ Ticket priority, and more…
To increase revenue and reputation for your store, providing customer support quickly, friendly, and professionally is indispensable. Our Ticketing HelpDesk PRO extension offers a solution for your friendly store. You can explore some basic features of the Ticketing HelpDesk PRO:
✔ Customer Support Ticket System: Your customers can send support tickets to your store, and the store management system receives immediate notifications to provide timely assistance. Simultaneously, the system automatically sends email notifications to customers. You can assign task responsibilities to employees or teams based on the content, allowing for specialized handling (e.g., sales-related tickets go to the sales department). Additionally, you can send various positive messages to your customers with different feedback levels.
Customers send tickets
Administrator manages customer tickets emails
Management tickets list
Grant permissions
✔ User-Friendly Interface with Multiple Options: The interface is designed to be friendly with various options for easy navigation.
>>> Store theme:
Show ticket theme
Form tickets customer: Sale-Support-Warranty-Returns
✔ Efficient Management Interface: The management interface is designed to be intuitive and easy to set up tasks.
In addition to the basic features mentioned above, you can customize and add advanced features to enhance the service and customer support system of your store.
>>> Dashboard Admin:
Department List: Optional design templates set up your support tickets quickly and conveniently
Priority List: setting priority attributes according to color
Status List: Ticket working status in admin and can create additional working status according to the store's wishes
Email Template:
+ Admin form
+ Customer form
Edit Ticketing HelpDesk PRO Module:
+ General setting:
+ Intergration setting: show button
+ Display at Product page:
+ Notification setting:
Add your own ticketing departments, show reply sessions - - here's the support system you've been waiting for!
If you loved our product, please rate it 5 stars!
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>>> You may also be interested in:
Installation document for Ticketing HelpDesk PRO
What customers say about Ticketing HelpDesk PRO ( modules ticketing helpdesk )
Excellent mod- is already saving us lots of time :)
~PierreL
~PierreL
Fantastic mod- and super fast on the new OC vs3. Also, very fast and efficient help from the support team at MMOSolution- as I have many mods on my site. Top marks!
~jedwat
~jedwat
Yes I'd FIVE STARS to this mod- it's perfect for our various teams to give customer support!
~ocwiz
~ocwiz
Price
$78.00
- Developed by OpenCart Community
- 12 Months Free Support
- Documentation Included
Rating
Compatibility
2.3.0.0, 2.3.0.1, 2.3.0.2, 2.0.0.0, 2.0.1.0, 2.0.1.1, 2.0.2.0, 2.0.3.1, 2.1.0.1, 2.1.0.2, 2.2.0.0, 3.0.0.0, 3.0.1.1, 3.0.1.2, 3.0.2.0, 4.x.x.x, 3.0.3.0, 3.0.3.1, 3.0.3.2, 3.0.3.3, 3.0.3.5, 3.0.3.6, 3.0.3.7, 3.0.3.8
Last Update
11 Feb 2024
Created
26 Jun 2017
59 Sales
37 Comments
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